Refund Policy

1. Custom Artwork & Commissions

• No refunds or exchanges are available once a custom order has been confirmed, due to the personalised nature of the work.

• A non-refundable deposit (amount agreed at the time of booking) is required before work begins.

• Once a commission is approved and finalised, all balances must be paid before delivery.

• We are not responsible for slight variations in colour or texture due to screen differences or material properties.

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2. Ready-Made Artwork Purchases

• If your artwork arrives damaged, please contact us within 48 hours of delivery with photos of the damage so we can arrange a replacement or repair.

• Returns for ready-made (non-custom) pieces are accepted within 14 days of receipt, provided the item is returned in its original condition and packaging.

• Return shipping costs are the responsibility of the buyer unless the return is due to our error.

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3. Digital Art & Downloads

• Due to the nature of digital files, all sales are final and non-refundable once the file has been sent or downloaded.

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4. Architecture & Design Services

• Design fees are non-refundable once work has begun.

• If you wish to cancel before work starts, only the deposit will be retained to cover time and resources reserved for your project.

• Any work completed up to the cancellation date will be invoiced and must be paid in full.

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5. Personal Advisory & Consultation Services

• Consultation bookings may be rescheduled up to 48 hours before the appointment without penalty.

• Cancellations with less than 48 hours’ notice are non-refundable.

• If you are late to a session, we may not be able to extend the time, and no refund will be given for missed time.

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6. Shipping & Delivery

• We ship worldwide, and delivery times vary depending on location and product type.

• We are not responsible for delays caused by customs, courier services, or incorrect delivery details provided by the customer.

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7. How to Request a Refund or Return

Please email [by_themonalisarefund@hotmail.com] with the following:

• Your order number

• Description of the issue

• Photos (for damaged or faulty items)

TheMonalisa reserves the right to refuse returns or refunds if these conditions are not met.