Privacy Policy

1. Information We Collect
We may collect the following types of personal data:

• Contact Information: name, email address, phone number, billing and shipping address

• Payment Details: payment card information (processed securely through third-party payment processors)

• Account Information: subscription details, login information (if applicable)

• Communications: messages, emails, and customer service enquiries

• Technical Data: IP address, browser type, device information, and usage data

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2. How We Collect Your Data
We collect data through:

• Direct interactions (placing an order, booking a consultation, filling in a contact form)

• Automated technologies (cookies, analytics tracking)

• Third-party services (payment gateways, booking platforms)

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3. How We Use Your Data
We use your personal data to:

• Process and deliver orders and subscriptions

• Provide design consultations and advisory services

• Communicate order updates, service details, and offers

• Improve our website and customer experience

• Comply with legal and tax obligations

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4. Sharing Your Data
We will never sell your data.
We only share your data with trusted third parties where necessary:

• Payment processors (e.g., Stripe, PayPal)

• Shipping providers

• IT and website hosting providers

• Marketing platforms (for newsletters, only if you’ve opted in)

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5. Cookies
Our site uses cookies to:

• Improve your browsing experience

• Track site performance and analytics

• Remember preferences and settings
  You can disable cookies in your browser settings, but some site functions may not work correctly.

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6. Data Storage & Security

• Your data is stored securely and only for as long as necessary.

• We implement encryption, password protection, and limited access controls.

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7. Your Rights
Under the UK GDPR, you have the right to:

• Request access to the personal data we hold about you

• Request correction or deletion of your data

• Object to processing in certain situations

• Withdraw consent for marketing at any time

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8. International Clients
If you are accessing our website from outside the UK, please note your data may be transferred and stored in the UK, where privacy laws may differ from your jurisdiction.